Refund Policy

Effective Date: 09/09/2024

At OHD Presents, we are committed to providing high-quality products and exceptional customer service. If you receive a defective or incorrect item, we offer a full refund within 14 days of the delivery date, subject to the following terms and conditions.

1. Eligibility for Refund

To qualify for a full refund, the following conditions must be met:

• Request Timing: You must request a refund within 14 days of the delivery date.
• Condition of Items: The items must be in their original condition, unused, unworn, and unwashed. All original tags and packaging must be included.
• Proof of Purchase: You must provide a receipt or proof of purchase when requesting a refund.

2. How to Request a Refund

To initiate a refund for a defective or incorrect item, please follow these steps:

1. Contact Us: Visit our Contact Page and submit a refund request. Include your order number, a description of the issue, and any relevant photos of the defective or incorrect item.
2. Return Instructions: Once we receive your request, we will provide you with return instructions and a return authorization number (if applicable). Follow these instructions carefully to facilitate the return process.
3. Return the Items: Ship the items back to us using the address provided in our return instructions. We will cover the cost of return shipping if the return is due to a defect or error on our part.

3. Refund Process

After we receive and inspect the returned items, we will process your refund. Please allow up to 7-10 business days for the refund to be reflected in your original payment method.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Items that have been used, worn, or washed.
• Items missing original tags or packaging.
• Custom or personalized items (unless defective or incorrect).

5. Exchanges

If you prefer to exchange an item instead of requesting a refund, please contact us via our Contact Page for assistance. Exchanges are subject to availability and may be processed as a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately through our Contact Page with details of the issue and your order number. We will arrange for a return and provide a full refund or replacement at no additional cost to you.

7. Contact Us

For any questions about our refund policy or to request a refund, please visit our Contact Page. All requests are processed in the order in which they were received.